Admin Services

Using a Virtual Assistant – a case study with Reshma Field

If you’re thinking of hiring a Virtual Assistant but are still unsure whether it’s right for your business we’ve written a case study to help better explain.

Reshma Field runs two very different businesses but remains super passionate about both of them.  A former partner at a law firm in Kent plus the head of department advising on Wills, Inheritance Tax, Powers of Attorney and Probate administration she now runs Swindon Will Writing.  In complete contrast, Reshma also runs Ishbel’s Wardrobe, a personal stylist business.

These two businesses couldn’t be more worlds apart but they are equally as busy.

Reshma Field, Ishbels Wardrobe

On top of these two businesses, Reshma is also a busy Mum of two amazing young ladies, has a husband who spends most of the week in London and is a cat and dog mum. Juggling work, family and ‘life’ is tough!

Emma met Reshma a few years ago on the networking scene and got on straight away.

It was in 2018 that Reshma was having some technical issues with her computer and needed to get some draft Wills over to a client urgently so she contacted Emma for help with getting the documents over to the client. It was last minute and late in the day but Reshma was impressed by Emma’s advice, her calmness and the ‘get it done’ attitude.

In 2019, Emma and Reshma’s paths’ crossed again when Emma took advantage of Reshma’s Colour & Style session and then went on a personal shopping trip.  It was during this trip that Reshma and Emma discussed work life balance and how on earth Reshma managed to get everything done whilst remaining professional and business like.  It was clear to both of them that running two businesses on her own was impacting her work life balance and she needed to find a solution.

Reshma needed someone she could trust with the sensitive nature of the Will Writing business whilst also having a bit of creative flair with work for the personal styling business.  After agreeing to meet for a coffee outside of the personal shopping day, it became clear that a virtual assistant was the way to go.

Emma with Reshma Field of Swindon Will Writing & Ishbels Wardrobe and Hadi Brooks of Rays Ice Cream

Needless to say, the work that was passed over to Emma came thick and fast but with no more typing up of meeting minutes, this meant Reshma had more time to get out and see more clients.  Therefor earning more money to cover the outsourcing costs.  The summer of 2020 did not let up in workload for Reshma – you might even go as far as saying there’s nothing like a pandemic to make people stop and think about their future and getting their Wills in place.

In Reshma’s own words…

I can’t imagine life without Emma now!  Taking the plunge to outsource my admin and social media scheduling has freed me up so much.  Emma is worth her weight in gold plus a lot more.  She is meticulous, prompt and so incredibly helpful. My businesses are thriving and I’m getting so much more done and seeing so many more clients because I have the time!  Every small business owner needs Emma in their lives.  Once you see for yourself how great she is, you’ll wonder why you didn’t contact her earlier!

To have an informal chat with me about how Boatman Admin Services might support you and your business, email us at to arrange a free 30 minute consultation.

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